What this page is: it breaks “login failed” into a step-by-step elimination flow. What it solves: missing/slow codes, 2FA time drift, browser/network verification loops, and the right order to handle unusual account status. How to use it: start with the 60-second decision tree, then run Step 1/2/3 self-checks, and finally use the comparison table to prepare your report data so you don’t make things worse by random retries.
Suggested order: use the “60-second decision tree” to identify the problem type, then read the matching section (codes / 2FA / device & network / account status). Finally, use the comparison table to prepare reporting data and use the FAQ for extra details. If you suspect a scam or unusual login, minimize damage first.
One-sentence definition: “Login failed” is rarely one single cause. It usually falls into one of three buckets: incorrect credentials, failed verification (codes/2FA), or an untrusted device/network environment.
60-second decision tree (start here)
Rapid retries can trigger protective controls; a short pause plus troubleshooting is usually faster.
Signed up with a phone number → log in with phone. Signed up with email → log in with email. Don’t mix them.
Full-width vs half-width characters, leading/trailing spaces, case, and special symbols create the most common “looks right but isn’t” failures.
The most common 2FA cause is time drift on the phone. Sync time first.
Disable VPN/proxies, clear cache, and turn off suspicious extensions—this resolves many blocks.
Verification codes, 2FA codes, and backup codes are one-time credentials. Sharing them is basically handing over your account.
Capture the error message, time, screenshots, device/browser versions in one bundle to avoid back-and-forth.
Login issues can cause anxiety and impulsive decisions. Write down a time limit to avoid disrupting your routine.
Pin down the category so you don’t click every button randomly. Use what you can observe to route quickly: did any code arrive, did 2FA show up, and does the error mention credentials or a system/environment issue? Many people change passwords, switch phones, and keep retrying all at once—then they can’t tell what actually changed the outcome.
The practical approach is to split login into three stages: input (account & password) → verification (codes/2FA) → completion (logged in). Once you know which stage you’re stuck at, you can follow the shortest, most likely fix path.
Code issues are usually not “the system is broken”. Messages get delayed, filtered, or you’re checking the wrong channel. First confirm whether you’re using SMS or email, ensure your phone signal is stable, and check email spam/promotions folders. If you hit “resend” repeatedly in a short window, you can actually make delays and confusion worse (which code is the latest and valid?).
Do these 5 things first (fixes most cases)
If you’re stuck on codes during signup, compare with Signup guide: phone/email flow and what to do if codes don’t arrive. Handling signup verification and login verification as separate flows usually makes the root cause easier to find.
2FA (two-factor authentication) is a common way to protect your account, but it’s also where beginners get stuck. Most 2FA failures aren’t “you typed it wrong”—they’re caused by phone time drift, incomplete migration to a new phone, or poor backup-code storage that makes recovery impossible. Don’t brute-force retries; fix “time” and “fallback” first.
If 2FA is stuck, do Step 1/2/3 first
For full setup and alternatives, see Google Authenticator setup: two-step verification and alternatives. For storing and recovering backup codes, see 2FA backup codes: management and recovery guide.
If you’re stuck loading, verification widgets won’t display, or login just spins, it’s often related to browser cache, extensions, network routing, or VPN/proxy settings. A typical sign: the same credentials work on another device, or switching browsers fixes it. Your goal is to make the environment predictable—don’t keep retrying in an unstable setup.
Environment cleanup checklist (do in order)
If you see prompts like “account locked”, “unusual login”, or “risk control”, the priority is to stop and confirm you’re on a trusted entry point—then save screenshots. This can be normal protection, or it can mean someone is trying to access your account. Rapid switching across devices/networks or repeated wrong passwords can also trigger protective flags.
Minimize damage first (more important than retrying)
To quickly find other common blockers (signup, deposits/withdrawals, verification, support), use FAQ: quick answers for signup, deposits, withdrawals, verification, and support and jump to the matching category.
The biggest mistake in login troubleshooting is changing many things at once. The point of this flow is: change only one variable per step, and keep traceable records (time, error message, screenshots). After Step 1/2/3, you’ll usually know which bucket the issue belongs to—no guessing.
Confirm whether you registered with phone or email; check full-width/half-width characters, spaces, and capitalization to avoid “looks correct but isn’t”.
For codes, verify the delivery channel first. For 2FA, fix time sync and your backup-code strategy, then retry.
Use private mode, switch browsers, or switch networks to isolate environment issues, then capture error messages and timestamps.
Scenario: you keep not receiving the code, and resending makes it slower
If basic troubleshooting still doesn’t work, the fastest path is to report the right info once: your environment, where you’re stuck, and the exact error prompt. This table maps common symptoms to the shortest fix path and lists what to prepare so you can be understood and helped faster.
| What you see | Most likely cause | First 3 actions | Recommended report data |
|---|---|---|---|
| “Wrong credentials” prompt | Mixed login method, input method/spaces, expired password, or remembered incorrectly | Confirm phone vs email signup method, check full-width/half-width characters, and retype using a password manager | Screenshot of the prompt, timestamp, login identifier (phone/email) |
| Code not received | Delays/filters/notifications disabled; multiple resends caused confusion | Check SMS/email spam, disable battery saver/Do Not Disturb, resend once and wait | Delivery channel, resend count, last attempt time |
| 2FA keeps failing | Phone time drift, using an old code, incomplete phone migration | Enable automatic time, enter the latest code, use a backup code to log in and reset if needed | 2FA type, whether you recently switched phones, screenshot of the error |
| Infinite loading / page won’t load | Cache/cookie issues, extension blocking, VPN/proxy, unstable routing | Try private mode, disable extensions and VPN, switch networks | Browser version, device model, network type (Wi‑Fi/mobile) |
| “Unusual login” / “locked” prompt | Protection triggered, suspected access attempts, many retries in a short window | Minimize damage: change password and 2FA, check device security, save screenshots then proceed | Prompt screenshot, recent login locations/devices, time of the abnormal event |
Account security baseline checks (to prevent repeat issues)
Pause for 2–3 minutes to avoid triggering protective controls from rapid retries. Then route the issue by stage—credentials → verification → environment—so you can troubleshoot the right bucket.
Common causes include mixing login identifiers (phone/email), input-method issues (full-width characters or leading/trailing spaces), or a password manager filling the wrong field. Manually retype once on the same device and confirm you’re using the same signup method.
Not recommended. Rapid resends can increase delays and create multiple-code confusion. A better approach is to wait 60–120 seconds, check notifications and spam folders, then resend once and wait.
Phone time drift. Set date/time to automatic, reopen the Authenticator app, and enter the newest code—this often fixes it immediately.
Use backup codes or the official migration flow if available. After you regain access, immediately re-bind 2FA and update how you store backup codes. If you have no backup codes, stop brute-force retries, use a verifiable channel, and keep screenshots for reference.
It’s usually caused by cache/cookies, extension blocking, or VPN/proxy settings. Try a private window, disable extensions and VPN, then switch networks and try again.
Don’t keep brute-forcing it. Minimize damage first: change your password, reset 2FA, check your device, and save screenshots. Only proceed after confirming you’re using a trusted entry point to avoid fake-support scams.
No. Verification codes, 2FA codes, and backup codes are one-time credentials. Sharing them can allow account takeover. Stop the conversation and use a verifiable entry point instead.
Prepare screenshots of the error prompt, attempt timestamps, login identifier (phone/email), device model and browser version, network type (Wi‑Fi/mobile), and which stage you’re stuck at. One complete bundle saves the most time.
When anxiety drives repeated retries, disrupts your routine, or pushes you toward risky “quick fixes”, stop. Set a clear time limit and use external help resources if needed—it’s often more effective than continuing.
This page is for users aged 18+ only. It’s a troubleshooting guide for login and account security, aimed at reducing mistakes and losses caused by missing information. Login and verification are sensitive actions—avoid sharing credentials or making payment decisions under pressure. Focus on what you can control: process, limits, and evidence.
Three practical self-management habits
Sources / references (external authorities)
